Useful documents
Customer Charter
Our Customer Charter for Shared Ownership provides information on some of your rights and responsibilities.
Environmental Charter
Our Environmental Charter for Shared Ownership addresses your environmental concerns.
Anti-Social Behaviour (ABS) Policy
This policy sets out clear guidelines on how we will deal with ASB.
Data protection policy
How we protect personal data and ensure ongoing compliance with data protection laws is kept.
Equality, diversity and inclusion policy
How we ensure that we deliver services that are inclusive, accessible to all the needs of our customers.
Rent setting policy
This policy includes information on how rents are set and reviewed, and our approach to rent arrears and income management.
Repairs policy
How repairs and maintenance to leasehold and shared ownership properties will be managed.
Staircasing policy
This policy includes information on how we will approach shared owners who want to staircase.
Lease charges to March 2024
Here you will find all our charges for administration and changes of ownership.
Health and safety policy
This policy includes information on our commitment to health and safety.
Shared ownership policy
This document sets out our policy on eligibility, applicant priority, and affordability.
Domestic Abuse Policy
This policy sets out clear guidelines on how we will deal domestic abuse.
Neighbourhood Management Policy
This policy is concerned with the effective management of the neighbourhood environment.
Homeownership Subletting and Lodging Policy
This document details our policy when shared owners want to sublet all or part of their home or take in a lodger.
Health and Safety Policies
Health and safety policy
This policy includes information on our commitment to health and safety.
Condensation Damp and Mould Policy
This document includes information on our policy regarding condensation, mould and damp.
Electrical Safety Policy
This document includes information on our policy regarding electrical safety.
Legionella Safety Policy
This document includes information on our policy regarding legionella.
Domestic Abuse Policy
This policy sets out clear guidelines on how we will deal domestic abuse.