This section contains information about who runs ReSI Homes, how ReSI Homes is governed, how decisions are made and how customers influence those decisions.

• Information about ReSI Homes and our purpose – About Us – ReSI Homes
• Meet our Board and Leadership Team
• You can find details about our governance arrangements within the ReSI Homes Board Terms of Reference, the Audit and Risk Committee Terms of Reference and our Governance Policy.
• Details on our complaints process can be found within our Complaints Policy and dedicated website page, located here; Complaints – ReSI Homes.
• ReSI Homes’ National Customer Group (NCG) is our principle customer group and scrutiny forum, its role, including membership and operating arrangements are within the NCG Terms of Reference.

This section contains information about ReSI Homes’ finances, including how money is used to manage social housing.

• The ReSI Homes Limited Annual Report and Financial Statements contains detailed information on spending. Key financial performance information is contained within the Value for Money section of the report.
• Your Property Manager – ReSI Homes can be used to identify and contact your property manager if you need information about charges relating to your home, block or estate.

ReSI Homes uses property managers to help us deliver services to our residents. Key policies related to the management of our housing stock can be located within the Useful Documents tab. A detailed breakdown is listed below.

ReSI Homes has also committed to the Shared Ownership Environmental Charter.

• Shared Ownership and Leaseholder Documents
• Repairs, Maintenance and Property Responsibilities
• Health and Safety
• Neighbourhoods, Behaviour and Safeguarding

ReSI Homes’ performance is measured throughout the year in various forums. Our financial performance is detailed within the ReSI Homes Limited Annual Report and Financial Statements. Other performance details can be found within our Tenant Satisfaction Measures (TSM) Report, the ReSI Homes Annual Customer Report, and the Annual Complaints Performance and Service Improvement Report.

This section contains information, practical guidelines and key contact details for the services that ReSI Homes provides.

• ReSI Homes residents should visit the Your Property Manager page to identify the organisation that manages your home. Your property manager will also be able to share your Home User Guide, which should provide further information.
• Useful Documents should be used to find policies, guidelines and other key information about your home and services.
• If you need further help, please email info@resi-homes.com.

This section covers information about statutory registers and other lists and registers that ReSI Homes holds relating to the management of ReSI Homes and social housing.

Some registers may contain personal, commercially sensitive or otherwise protected information. Where it is not appropriate to publish in full, ReSI Homes will consider publishing a summary or description or provide relevant information with appropriate redactions.

• Please visit Useful Documents for published policies, strategies and other key documents.
• Statutory and company information is held publically via companies house, please visit – ReSI Homes company information.

Key documents that govern the management of social housing, including services and customer guidance can be found by visiting the Useful Documents and Complaints pages.