About us
ReSI Homes Limited is a registered provider of social housing and our registration number is 5092. We are regulated by the Regulator of Social Housing, which monitors and regulates our activities and ensures that as a social landlord, we meet all the regulatory standards.
Our focus is on providing new affordable shared ownership homes in England and helping first-time buyers get on to the property ladder knowing that their landlord provides them with a home they can afford.
To ensure that are homes are well-managed, we work with a number of appointed regional and national Property Managers.
Key contacts
Member Responsible for Complaints
Peter Redman
The Member Responsible for Complaints (MRC) provides assurance to the governing body on the effectiveness of its complaints system, including challenging the data and information provided to the Board or equivalent body.
The MRC is responsible for:
- Ensuring that complaint handling drives service improvement for residents and learning and business improvement for the organisation
- Championing a positive complaint handling culture and build effective relationships with complaints teams, residents, its audit and risk committees as well wider teams and the Housing Ombudsman Service
Health and Safety Lead
Peter Redman
A dedicated Health and Safety Lead ensures the health or safety of tenants of social housing
The Health and Safety Lead is responsible for:
- Monitoring the providers’ compliance with health and safety statutory requirements that relate to the safety of tenants
- Assessing risks of failure to comply with those requirements
- Notifying the body responsible for the provider (e.g., its charity trust, its committee, its directors or its members) of material failures to comply with requirements; and
- Providing advice to the body responsible for the provider as to how the provider should assess risks and failures to comply with requirements
Consumer Standards Lead
Dominik Ciba
The Consumer Standards Lead ensures compliance of the organisation with the consumer standards as set out in the Social Housing (Regulation) Act 2023.
The Consumer Standards Lead is responsible for:
- Monitoring the providers’ compliance with the consumer standards
- Assessing any risks of failure to comply with the consumer standards
- Notifying the Regulator for Social Housing (RSH) of:
– any risks of material failures by the provider to comply with the standards
– any material failures by the provider to comply with the standards - Providing advice to the Regulator as to how the provider should address risks and failures notified to them for the purpose of ensuring that the provider complies with the requirements of the standard
Board
